Refund Policy

Last updated: November 10, 2026

Our 14-day "we'll make it right" guarantee: if our books aren't a good fit for your family, email us within 14 days of purchase and we'll refund your order in full.

How it works

Email us within 14 days of your purchase at [email protected], from the email address you used at checkout (or include it in your message).
Tell us what you bought and, if you're happy to share, what didn't work for you. A reason is not required, but it helps us improve, and often there's a quick fix, like a different starting book for your child's level.
We reply within 1–2 business days. If you'd still like a refund, we process it through our checkout partner, Gumroad, back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Once refunded, your license to use the files ends, and we ask that you delete any copies.

Download or printing problems

If a file won't download, open or print correctly, or a page is missing, email us and we'll fix it or send the files again right away. Technical problems are almost always solved within a day, and this doesn't use up your guarantee.

A few things to know

One refund per customer. The guarantee applies to your first purchase of each product. To keep it fair, we may decline repeated refund requests, refunds after large or multiple purchases made for resale, or requests where files have been shared or resold in breach of our Terms.
Bundles are refunded as a whole.
After 14 days, because products are digital and delivered instantly, refunds are generally not available. If something went wrong, write to us anyway and we'll do our best to make it right.
EU and UK customers: by completing your purchase, you agree to immediate delivery of digital content and acknowledge that the statutory 14-day right of withdrawal ends once delivery starts. Our 14-day guarantee above still applies to you.

Please contact us before your bank

We're a small team and we answer every email. If anything is wrong with your order, please email us first. It's the fastest way to get your money back. Chargebacks filed without contacting us take weeks, and we may dispute them with our order and delivery records.

Questions

Email [email protected]. We're happy to help.